Skydiving History and Today Essay - 1357 Words

The first ideas of freefall did not consider the evolution of human body flight that skydiving has become today. In fact, Leonardo Da Vinci, who we now consider the â€Å"Father of the Parachute,† designed the first conceivable sketch of a parachute. His original idea was to build a device to rescue people from burning buildings, not knowing what his impact may be on the sport six centuries later. nbsp;nbsp;nbsp;nbsp;nbsp;Andre Jacques Garnerin is recorded to make the first exhibition jump in Paris from a balloon on October 27,1797. However, sport parachuting began with the first recorded freefall in 1914 by a woman named Georgia (Tiny) Broadwick. Until this time, a static line was used to deploy parachutes. Broadwick was giving the†¦show more content†¦When both forces reach equilibrium, the jumper has reached terminal velocity. Roughly ten seconds after exiting the aircraft, the skydiver reaches 120 mph (terminal velocity), considering he is falling in the â€Å"Box Man† position. If the skydiver changes his orientation to a sitting, head-down, standing, or any other position, his terminal velocity will adjust accordingly. After parachute deployment, the surface area is greatly increased and the terminal velocity is at its slowest airspeed. Applying these freefall concepts, skydivers have evolved into being able to fly their bodies, some in several orientatio ns throughout the single sixty-second jump. nbsp;nbsp;nbsp;nbsp;nbsp;The first World Parachuting Championships were held in Yugoslavia in 1951. Five European countries were attended, and style and accuracy were the only events represented at the time. Since 1954 the championships have occurred every two years. The countries participating have vastly increased since the first five, to forty-two represented in 2002. The only initial team event was accuracy at the fourth World meet in 1958. The team jumpers exited from 4,000 feet with a 15-23 second parachute- opening delay. This means that the skydiver had to open his parachute in between 15 and 23 seconds from clearing the aircraft. This type of delay is unheard of in skydiving today, considering the slow opening of parachutes with advanced technology. EveryShow MoreRelated Physics is Everywhere Essay1852 Words   |  8 Pagesknowledge to help them perform a deed more successfully and efficient. Although skydiving and weight lifting aren’t the only activities that invo lve physics, I feel that they are some of the most interesting and benefit seeking activities. Without the knowledge of physics, skydiving wouldn’t be as safe as it is today and weight lifters wouldn’t be able to lift five times their weight. The history of the physics of skydiving and weight lifting has been affected by implications socially and economicallyRead MoreTaking a Look at the Parachute526 Words   |  2 Pagesis an invention that many people around the world use today. It can be used for skydiving, military use and for safety on air planes. The idea came from the one and only Leonardo Da Vinci about the1480’s. He came up with the idea on paper. He actually never built the idea. But he is noted for the first person to come up with the idea of the parachute. Some people say during ancient Chinese age; they came up with the idea. It is written in history that Leonardo Da Vinci made a sketch of the inventionRead MoreQueenstown Is The Best Place In New Zealand913 Words   |  4 PagesZealand. Other than that Queenstown is coined â€Å"The Adventure Capital of New Zealand†, as there are activities ranging from bungee jumping to skydiving. It is a marvellous place for sight seekers and thrill seekers alike. Waitomo Caves- Waitomo Caves is beautiful place where magic and nature come together. Once you enter the caves you will learn the science and history of this phenomenon. As you go on further naturally illuminated glow worms in the darkness of the cave will appear. This experience willRead MoreBase Jumping Is Becoming Known As One Of The Most Extreme Sports The World Knows2130 Words   |  9 Pageswas performed by Faust Vrancic in 1617 of the St Mark’s Campanile in Venice (Wikipedia, BASE jumping). Although this was not seen as the birth of what formed what we know as BASE jumping today. What we know as BASE today started in the late seventies. When first attempts were made, jumpers would use standard skydiving equipment. Later more specialized parachutes and gear would be made just for BASE jumping. These special parachutes can cost anywhere from $1200 to $1500 and more. Due to the negativeRead MoreMarijuana Should Be Legal Essay1177 Words   |  5 Pages Today it is not uncommon to be watching television and come across an advertisement promoting the use of alcohol and cigarettes. Both substances are detrimental to your health, and have no medical value yet both are legal to anyone of age. To a Cancer or AIDS patients seeking relief from marijuana, these commercials must be difficult to bear. Peter McWilliams stated, quot;Marijuana is the finest anti-nausea medication knownRead MoreDrug Abuse And The Unwinnable War1462 Words   |  6 PagesDrug Abuse and the Unwinnable War Drugs are not a new thing by any means and have been commonplace in most cultures at one point or another. Throughout the known history of the world humans have used drugs to provide mind and mood altering experiences. Evidence of the production of alcohol can be traced back to the description of a brewery in an Egyptian papyrus as early as 3500 B.C (Fort, J. 1969). On a seemingly primal level, humans have always had some incessant need to alter their state of consciousnessRead MoreArticle Review On What Your Mind By Changing Your Perception And Perspective Essay1063 Words   |  5 Pagesaccording to your filters and how you see things and the people in your life, which in turn impacts on your perspective. Perspective: A particular attitude towards or way of regarding something; a point of view or viewed from a specific point. Example: History is normally written from the editor s perspective. This now brings us to the following: people can t be in our lives, any other way than what we project them to be. You only perceive one version of the people around you and that is the versionRead MorePros And Cons Of Extreme Sports1334 Words   |  6 PagesOne of the fastest most paramount growing trend in the world today is the proliferation and integration of extreme sports. This is a very important trend, and I am going to talk about the reason why the trend has emerged through brief history, pros and cons. My goal is to make sure that this trend is well-understood. Extreme sports are more popular among young people; we could say that the spectacular stunts used in these wild sports attract mostly younger generation. Most participants in these sportsRead MoreGovernment Regulation Of The United States1546 Words   |  7 PagesThe government has always played a very strong role in the laws of the United States and in the lives of people who live in this country. At times in histo ry, the government has been too strict on its people other times.These leaders have, however, failed to achieve a successful medium between these two treatments. The situation is similar to this one when dealing with most everything that the government has any type of control over. Although there are opposing sides which either argue for strictRead MoreEssay on Red Hot Chili Peppers1622 Words   |  7 Pagesethnic stores, but now it is just as likely to be found at the neighborhood Kroger. For most people, however, their knowledge stops here. Through this paper I hope to educate the reader on some other aspects of this intriguing vegetable, such as its history, chemistry, and uses. There is some confusion over what a chili pepper is. To many it is only the hot varieties of pepper, such as the jalapeno or the serrano. Others include the milder varieties, such as the bell pepper. Websters Encyclopedic

Essay about Gender Dysphoria Caused by Gender Identity

Gender Dysphoria caused by Gender Identity Introduction Gender as defined by society as a division between biological sex and the roles you must take on in society. In reality gender is a true spectrum that does not follow a simple linear pattern. There are three major aspects that make a person who they are inside. These aspects are Sex, Gender and Gender Identity. Gender Identity Gender identity is basically the concept that gender is not easily divided into two classic genders as is the popular belief. Gender identity is how someone feels inside. Someone’s gender identity can align with the sex they are assigned, it can align with the sex they were not assigned and it can ever align with no recorded identity before.†¦show more content†¦Gender Roles Gender roles are the standards set by a society for each of the genders. Most people will not have a problem with the gender roles established but they can be very harmful to some people. Basic gender roles consist of women being associated with the color pink and men being associated with blue. Roles like these set the norms for our society and determine in the long run what is acceptable and not. Other common gender roles that affect our society in a possible bad way. Men are taught to be strong and powerful while women are taught to be dainty and subordinate (purely depending on culture). These roles make men feel pressured to take on these roles and if not they will be seen as weak and doing something wrong. I feel that women are hurt by these gender roles more than men. These gender roles keep women down. They restrict where they can go in society and they keep a higher standard of what is expected. When someone is subjected to gender roles and they are having problems with their gender identity it can because something called Gender Dysphoria. This is when someone’s gender identity does not connect with the gender roles of their assigned sex. These roles feel virtually unreachable, sometimes they might not even want to fit these roles. Gender Dysphoria Gender Dysphoria is one of the most important issues associated with problems people have with their gender identity. Aspects of Gender Dysphoria includeShow MoreRelatedGender Identity Disorder ( Gid )1209 Words   |  5 Pagestheir biological sex and gender identity, which is known as gender dysphoria. Gender dysphoria is formally known as gender identity disorder (GID), gender incongruence or transgenderism. According to Mohammaed Meomon, gender dysphoria is a product of highly complex genetic, neurodevelopmental, and psychological factors (Meomon, 2016). A person’s biological sex is given at birth depending on the appearance of the genitals. What a person identifies with is called gender identity. For example, a womanRead MoreEssay about The Increase of Transgender people1217 Words   |  5 PagesMost people go about their lives without ever giving thought to their gender. 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Introduction Gender dysphoria, formerly referred to as gender identity disorder by Diagnostics and Statistical Manual of Mental Disorders by American Psychiatric Association 4th edition and earlier (American Psychiatric Association 2013; gender dysphoria fact sheet.pdf), is marked by irreconcilable differences in one’s biologically expressed gender and the preference for a cross-gender identity (American PsychiatricRead MoreThe Issue Of Gender And Sexuality Essay1398 Words   |  6 Pagesthey are different is based on genetics. Having a different view of oneself’s gender is not always a choice. It is considerably something that is known right away and is usually not second guessed then there are no decision to be made about whether they are choosing to be that way or not. Genetics decides eye color, hair color, and facial features, so accordingly it would most likely decide the decisions and views on gender and sexuality. In reality, it is often overlooked that genetics play a mas siveRead MoreGender Dysphori A Controversial Mental Disorder1793 Words   |  8 Pages Gender Dysphoria Katlynn Tolley Gender Dysphoria is a controversial mental disorder that affects the medical, social, and personal aspects of the lives of many people. There is no definite known cause that is agreed upon in the medical field. Research is still underway to determine causes of Gender Dysphoria as well as effective treatment options and ways to increase the quality of life for people diagnosed with it. Gender Dysphoria, or GD, is a condition in which an individual feelsRead MoreThe Black And Burgundy Made Me Essay1392 Words   |  6 Pageslabel on myself. Many individuals questioned my sexuality and gender. It was like my masculinity was endangered by the colors of my nails and I was no longer considered a man anymore. â€Å"Why do you paint your nails?† â€Å"Are you gay?† â€Å"Is it a new trend?† â€Å"Wait, what is that on your nails?†, I was a threat to what society defines as a man, therefore people were desperate to define the purpose of my painted nails. The interference of sex and gender norms causes disruption to social order and people seem toRead MoreQuestions Regarding Unisex Bathrooms And The Rights Of Transgendered Individuals1862 Words   |  8 Pagespublic places such as schools, jobs, and restaurants in which transgender individuals want to use facilities that correspond to their gender identity (Transgender Restroom Use: Overvie w). Transgender refers to people that changed their gender identity to the gender they feel most comfortable in. 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Public Relation And Communication Samples †MyAssignmenthelp.com

Question: Discuss about the Public Relation And Communication. Answer: Highlights Public relation is an integral communication strategy that is instrumental in building a beneficial relationship between an organization and its publics. In other words, it is the process of communication that is executed by organization to communicate with its target audience by and through a medium (Grunig, 2013). Public relation is a persuasive business strategy to influence a group of target audience that is usually in the domain out of the manipulation, to promote an ideology and support it with validation with indirect promotion of any product. Public relation is an unpaid, unearned and credible form of advertising and is relatively different from the usual advertising activities. The sole purpose of Public Relation is to build trust and confidence of the publics by using well-framed language to manipulate and take control of situation in which an organization is publicly censured or its reputation being at stake. Public Relation uses media as the mediator, where media plays and controls the final account. Public Relation uses the informal techniques of accountability by informing or publishing articles that are of public interest or concern Public relation is a pre-organized strategy to consolidate the foundation or the reputation of any organization, brand or a product, with indirect means of advertising and selling. The tools to perform a PR activity are through press conference, meetings, newsletters, public events, social blogs, conventions and many more. PR activities are usually assigned to a person who has excellent skills in communication like verbal and writing with special ability to handle crisis and work under pressure. References Grunig, J. E. (Ed.). (2013).Excellence in public relations and communication management. Routledge.

Marketing Research Customer Loyalty at Al

Introduction Background Information Al-Marai is the largest dairy processing plant in the Middle East. Al-Marai means green pastures in Arabic. The company came into existence in 1976 as a business partnership between three entrepreneurs. The partners were Alastair McGuckian, Paddy and HH Prince Sultan bin Mohammed bin Saud Al Kabeer.Advertising We will write a custom research paper sample on Marketing Research: Customer Loyalty at Al-Marai Company specifically for you for only $16.05 $11/page Learn More The chairman (HH Prince Sultan bin Mohammed bin Saudi Al Kabeer) felt the need to improve the traditional farming techniques to match the needs of the domestic market which was growing very fast. The chairman supervised many agricultural activities aimed at achieving the outlined objectives. The processing of milk and laban was started and this gave rise to the modern firms envisaged. The company merged with PepsiCo to produce high quality fruit juice. I nfant formula was introduced to cater for the nursing parents’ market. The company felt the need to venture into the infant formula’s market and it therefore entered into a joint venture with Mead Johnson Nutrition. This is the world’s largest and of course leader in infant formula production. Mead Johnson has over 70 products that are found in over 60 markets worldwide. It is the universal leader in paediatric nutrition. The mission of the company is to supply nutritional products that can offer infants and children a strong foundation in life. Mead Johnson has led the market for over 100 years. This is a long time by any standards. The mergers between Al-Marai and other companies is perhaps one of the reasons why it has continued to attract more and more customers over the years. This is given the fact that customer loyalty is one of the features that defines this company in the market. Problem Statement It is noted that Al-Marai is the dominant company in the dairy market with many products from one company. One cannot help but wonder why and how Al- Marai Company commands such customer loyalty as compared to other brands which are similar. It is noted that Al-Marai has a long history in the market with more than 30 years of existence. This probably gives it an edge over the competitors. This is because the products have been passed down from one generation of customers to the other. This means that since their childhood, most of the consumers today have experienced Al-Marai products. This in extension means that customer loyalty has been passed down from one generation to the other.Advertising Looking for research paper on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Al-Marai has expanded its operations beyond the original country making it the only company to export its products from the Gulf Cooperation Council region. The other companies such as Al-Safi, Nadec and othe rs rarely reach outside the borders. Their consumers are concentrated in the local market. Such companies experience unstable market shares given that Al-Marai is dominating the whole region. The Al-Marai uses various strategies to win over its customers. This study is going to look at some of these strategies. The reasons why the company is still dominating the market after many years will also be analyzed including the importance of competition in the market. The whole study will revolve around customer loyalty as far as Al-Marai is concerned. The issues mentioned above will be discussed within the customer loyalty context. The study will take the form of a ranking survey. Al-Marai will be compared to Al-Safi and Nadec Dairy Companies as far as customer loyalty is concerned. The researcher settled on the two companies given that they offer products that are similar to those of Al-Marai. The two also operate within the region where Al-Marai dominates and as such, can be considered as competitors to this company. Two physical attributes and three perceptual attributes were used to rank the three companies. The physical attributes are packaging and availability while the perceptual attributes are price, taste and texture of the products offered by the three companies. Objectives of the Study The study comprised of one major aim and several specific objectives. The major aim of the study was to find out why Al-Marai Company has customer loyalty which is dominant than that of other similar brands in the market. The following are the specific objectives of the study: Identify the various strategies used by Al-Marai Company in its production and marketing processes to establish consumer loyalty Identify and analyse the differences between Al-Marai products that make them preferred over those of Nadec and Al-Safi Identify and analyze the differences between Al-Marai company and its competitors as far as establishing customer loyalty is concerned Identify the relati onship between Al-Marai and other companies locally and internationally as far as consumer loyalty is concerned Analyse the various reasons why consumers are loyal to Al-Marai products as opposed to those of competitors such as Nadec and Al-Safi Research Questions The research is comprised of several questions that the researcher intends to answer. The questions are related to the objectives of the study. By answering the research questions, the researcher will have effectively addressed the objectives of the study. Here are the research questions: What are the various strategies that Al-Marai is using to dominate the local and international markets? What are the differences between Al-Marai products and those of competitors as far as customer loyalty is concerned? What is the difference between Al-Marai and other companies in the region as far as establishing consumer loyalty is concerned? What is the relationship between Al-Marai and other companies as far as establishing consum er loyalty in the local and international market is concerned? Why are consumers loyal to Al-Marai products and not those of the competitors? Significance of the Study The findings of this research will play a significant role in the production and marketing of dairy and other related products in the region. As far as commercial and marketing principles are concerned, the findings from this research will help marketers in coming up with strategies to win over consumers. The following are the possible significant applications of the study:Advertising We will write a custom research paper sample on Marketing Research: Customer Loyalty at Al-Marai Company specifically for you for only $16.05 $11/page Learn More The findings will help marketers in formulating effective strategies to cater for customers’ needs in the market The study will identify various strategies used by Al-Marai Company and their effectiveness in production. This will help other companies in coming up with strategies that suits their production and improves the quality of their goods hence establishing loyalty amongst the customers The findings will enable those involved in marketing to identify factors that interfere with consumer loyalty and how to overcome such challenges The findings of the study will help the management in improving the quality of goods availed to the clients in effect sustaining consumer loyalty Assumptions Made in the Study and Scope and Limitations Reichheld (201) states that it is not possible for the researcher to control all the variables in a study. There are many variables at play in a given field and the researcher is able to deal with only a few of them. The other variables that the researcher is unable to control are assumed to remain constant throughout the study. If at all there is change in the variables presumed to remain constant further assumptions are made to the effect that the changes will not interfere with the f indings of the study. This is what is referred to as assumptions of the study (Reichheld 203). This study was no different. The following are some of the assumptions made in the study together with the scope and limitations: The study addressed itself to customers from Arabic countries only It was assumed that the participants are familiar with Al-Marai, Al-Safi and Nadec products and they have used them in the past The researcher assumed that the other companies in the field were fully aware of the various strategies used in establishing consumer loyalty in the dairy industry It was assumed that the customers are fully aware of the existence of other products in the market other than those from l-Marai Company It was assumed that factors influencing consumer loyalty in Al-Marai are largely similar to those in other companies in the dairy market Literature Review Al-Marai Company: An Overview Before embarking on a critical analysis of literature in this field, it is important to l ook at various aspects concerning Al-Marai Company. This will help the reader in relating the literature review to the Al-Marai company. The researcher will begin by looking at the various products of Al-Marai Company. Al-Marai Products Al- Marai is involved in the production and supply of over three dozen dairy products. From 2005, the company has increased milk production while at the same time promoting brand awareness among the consumers. For the last six years the number of dairy cows has more than doubled from 55,500 to 103,000. This resulted in increased milk production that surpassed the 674 million litres mark. This represented 60% of the total milk production in Saudi Arabia. The following are some of the products from this company: Fresh Dairy In the Gulf Cooperation Council region, the hot climate is taken into account when manufacturing and supplying this product. Initially, companies involved in dairy farming produced powdered and canned milk. On the contrary, Al-Marai supplies fresh products from raw milk harvested from its herd of dairy cows. The products include laban, fresh milk, cream and yoghurt. The supply of these products is consistent and this satisfies the customers’ needs. As a result of this, Al-Marai has emerged the leader in this market segment in Saudi Arabia recording a 19% over the years.Advertising Looking for research paper on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Long-Life Dairy This dairy product can last for a long time and it is convenient for long distance transportation. This leads to lower production costs. However, it is noted that consumers prefer dairy fresh milk rather than long-life dairy milk. This challenge has been addressed by launching various brands of long-life dairy milk. This is for example the launch of the only lactose- free milk in Saudi Arabia and the surrounding regions. As a result of this diversification, the company has emerged the leader in the region and has grown by 30% from 2003 to date as far as the long-life dairy market segment is concerned (Morris 78). Fruit Juices Al-Marai does not depend mainly on the seasonal fruits harvested in the region. On the contrary, it obtains most of the fruits from other parts of the world. The initiative was launched in 1999 to expand the company’s range of products. With the joint venture Al-Marai has entered into with International Dairy and Juice the company is expe cted to export its products as far as Asia. Cheese and Butter These products account for the second largest share of the company’s sales after milk products. The products account for 21% of total revenue in the company. Despite the fact that competitors import the product from Europe and Australia, Al-Marai provides the consumers with fresh cheese and butter. The products include spreadable cheese, slices among others. A growth of 24% in this market niche has been recorded for the past five years. Bakery Al-Marai has also gained an upper hand in the bakery industry. This is through the establishment of Western Bakeries Limited in the year 2007. Products from this subsidiary include bread, croissants among others. The new facility which was introduced in the year 2010 has contributed significantly to the growth of bakeries. This has doubled from the initial 85,000 tonnes. Al-Marai and Customer Loyalty Brand loyalty is achieved given the fact that Al-Marai has consistently avai led quality products to its consumers around the region and even around the world. The products have being in existence for over three decades making them famous throughout the generations. This is due to the fact that the customer is aware of the products since childhood. The constant availability of the products cultivates customer loyalty given that the consumers find no need to try other brands in the market. Dairy products are used on a daily basis hence the customer should be familiar with the available products in the market. Al-Marai has achieved this by providing an elastic brand over the generations. Another factor that has boosted Al-Marai’s customer loyalty is price control. This segment is very sensitive given that Al-Marai does not pass increased costs of production over to the customers. There are chances of losing customers if this is not regulated. Customers will go for those products in the market which have favourable and affordable prices. In the past few years, Al-Marai has dominated the dairy market especially in Saudi Arabia and other regions around. For example, the company controls about 28% of the GCC market share. In the fresh milk segment, the company controls about 21% of the market share. Although Al Safi Company (one of the competitors) has managed to dominate in the flavoured UHT segment, Al-Marai has achieved tremendous growth in the segment as compared to the other players. Dairy Products in Saudi Arabia Demand for Dairy Products The production and consumption of dairy products depends greatly on demographic patterns. In Saudi Arabia, the lower age group consumes more dairy products than the older generation. These are the children aged between 0 and 14 years. Saudi Arabia has a population of about 24.8 million people and about 33% of this falls under the lower age group category. Also important to note is the fact that the population growth in this country is about 2.5% annually. This means that the demand for the dair y products targeted at the lower age group is rising annually. Based on statistics, the consumption of dairy products in Saudi Arabia is much lower than in other countries around the region (Morris 122). Price Trend and Dairy Products in Saudi Arabia A 95% growth in this trend has been recorded in the Middle East, India, China and Pakistan. This is due to the fact that the demand is high as a result of the growing population craving for the dairy products. The change in diet as a result of new lifestyles has also contributed significantly to the increased demand for the dairy products. The increasing awareness as far as dairy products are concerned has additionally increased demand for the same. Loyalty as a Business Strategy The Strategy This is a strategic business model used by the management to win customers’ and stakeholders’ loyalty in order to achieve the marketing objective (Malony 122). In simple terms, the model specifies that a product or service of high qua lity attracts a large number of customers while at the same time making them loyal to that product or service. This leads to high profits in the long run. When the customer is first exposed to the product or service, they will either be satisfied of or unsatisfied. This means that the probability of the product performing better in the future will depend on a previous experience. Customer’s expectations will be high only if recent experiences supersede prior experiences (Malony 123). A relationship is established between the consumer and the business. The strength of this relationship is determined by previous customer experiences with the service or the product offered by the company. If the level of satisfaction is low the strength of this relationship will then be affected negatively. The bond between the business and the customer as well as level of satisfaction plays an important role in determining the kind of relationship that exists. The quality of the product and the customer’s commitment to the business also signifies tolerance. To this end, the customer can tolerate a service or product which is poor so long as they have a stronger perception of the quality (Malony 119). According to Malony (133), there are various types of bonds that exist between the customer and the business. These include cultural bonds among others. For example, Al-Marai has a culture of promoting dairy products as part of the diet and as a lifestyle. This creates customer loyalty. There are also legal bonds whereby the customer is confined to the business by a legal contract. The business in this case has an obligation to satisfy the customer as per the contract. Technological bonds also play a role in customer loyalty. This arises when technology is shared between the business and the client. In the case of Al-Marai, technology has been used to satisfy the needs of the clients. The joint ventures with other companies such as Mead Johnson, PepsiCo and many others are as a result of technology. Quality products were supplied as a result of merging with other companies in the same field (Morris 34). Factors Determining Level of Loyalty Relationship Strength This is a scenario where the customer is in a position to access the services or products without a hindrance. The product or service is available to the customer at the right time and place without compromising on the quality. Relationship may be terminated if the customers shift away from the production area. This makes the company reduce its production. Another possible way of ruining the relationship is where the customer is not in need of the product or the services any more (Malony 45). Available Alternatives If a more suitable alternative is available, the customer tends to shift towards that company. In the case of Al-Marai, it is the only suitable company available to the customer and hence able to dominate the market. Critical Episodes In this case, the company is expected to mak e some decisions which will affect its production as well as the welfare of the customer. For example, it is noted that Al-Marai does not hike its prices even after the cost of production has increased. This increases customer loyalty (Morris 39). The Effects of Loyalty on Profits According to Stieb (95), it is more expensive to win over a new customer than it is to maintain an existing one. He argues that if 5% of the company’s profits are used to improve the current situation of the company and to maintain the customers, a profit increase of between 25% and 85% can be realized. Here are some effects of customer loyalty on profits: The cost of acquiring the customer is high but after some time it declines thereby increasing profits. For example, Al-Marai has been in the business for over 30 years hence several generations are familiar with the company Customers who have a long- standing relationship with a particular company are less sensitive to a hike in prices. This will lead to stable profits in the long run Long term customers are effective when it comes to referring new customers to the company If the company retains a high number of customers, the work load for the employees will be reduced. A virtuous circle of satisfaction will be formed thereby increasing profits Customers who visit the business on a regular basis are less expensive to cater for since they are acquainted with the processes of production. As such, they do not need to be inducted and at the same time cannot shift their loyalty to competitors Methodology Research Question and Problem The research question for this study read, â€Å"Why does Al-Marai Company have higher customer loyalty as compared to other similar brands such as Al-Safi and Nadec?† This has been tackled before but the researcher will shed more light on the question. According to Morris (201) Al-Marai has been into existence for over 30 years ago. Research Population and Sample Research Population The po pulation for this study are those individuals who consume Al-Marai products. As already noted in chapter one, the study will use the clients found in Saudi Arabia. This is despite the fact that the company has loyal clients in other parts of the world. The researcher will use participants drawn from Riyadh. It is noted that the population of this region stands at around 24 million (Malony 49). Al-Marai supplies products to over 43,500 customers on a daily basis. This is the population size for this study. Sample Population and Sample Size The sample population was drawn from the research population identified above. The researcher administered questionnaires on consumers who were found purchasing Al-Marai on local retail outlets. The researcher targeted 100 customers. This number was settled at after the researcher determined that it is easily manageable. It was also assumed that not all the 100 consumers will return the completed questionnaires. It was expected that about 50 consum ers will return the completed questionnaire since it was self-administered. At the end of the 7 days period, 70 questionnaires were returned. This means that the sample size for this study was 70 (N=70). Sample Characteristics Out of the 70 respondents, 43 were female while 27 were male. The age distribution of the respondents is as illustrated below: Table 1: Age of Respondents Age (Yrs) Number Below 24 24 25-45 32 Above 45 14 Total 70 Sampling Technique The researcher used a combination of purposive and random sampling techniques to come up with the sample. Five retail outlets in Riyadh which sell Al-Marai products were randomly selected for the study. The researcher then positioned himself along the supermarket aisle where Al-Marai products were displayed. It is noted that Al-Marai products are usually displayed alongside those of competitors notably Al-Safi and Nadec. However, the researcher concentrated on those clients who picked Al-Marai dairy products. Custo mers who picked Al-Marai products from the shelves and put them in their shopping baskets were approached. The researcher then handed out questionnaires to those customers who accepted the request to participate. Twenty willing customers were selected from each of the supermarkets. To reduce cases of multiple selections of respondents, the sampling was carried out simultaneously in all the five stores. The sampling was carried out between 11 in the morning and 7 in the evening. Data Collection Overview Data for this study was collected using a self-administered Likert scale questionnaire. The respondents were given the questionnaire and informed that they should complete it and return it to the supermarket within 7 days if possible. The researcher went around the five retail stores after 7 days collecting the completed questionnaires. The questionnaire had several sections. The first section touched on background information such as the age of the participant, gender, level of educa tion and such others. The second section addressed level of loyalty as far as Al-Marai products are concerned. In this section, the participants were required to rank Al-Marai products against those supplied or offered by Al-Safi and Nadec. Likert Scale Questionnaire As already indicated above, the questionnaire required the respondents to compare Al-Marai products with those of Al-Safi and Nadec. Two physical attributes and three perceptual attributes of the products were used. The respondent was required to rank the products using these attributes. The scale used to rank the products had five points. These ranged from 1 (very bad) to 5 (very good). Below is an illustration of the five levels: Very bad Bad Neutral Good Very good Level 3 (neutral) was used to capture the opinion of those respondents who felt that there was no difference between Al-Marai products and those of Al-Safi and Nadec. The researcher opted for this scale since it was felt that it was the most effective in ranking the attitudes of the respondents towards the three brands. Data Analysis and Presentation The researcher analysed the data using the five attributes using in the questionnaire. First, the researcher determined how each of the 70 respondents had rated the three brands along the 1-5 scale. After this, the researcher calculated the scores of each of the three brands in the five attributes. The data was used to draw a loyalty curve for the three brands. The x-axis of the curve represented the level of each of the five attributes ranging from â€Å"very bad† to very â€Å"good†. The y-axis represented the five attributes. Findings Scores for Each of the Five Attributes It was found that Al-Marai brand scored the highest in all the five categories or attributes used for the study. It was followed closely by Al-Safi. The figure below (loyalty curve) is a representation of the scores of the three brands in each of the attributes: Figure 1: Loyalty Curve The figure ab ove indicates that customers favour Al-Marai brands over those of Al-Safi and Nadec. It is noted that Al-Marai scored the highest in all the five categories. The brand scored the highest in the availability attribute (4.3) and lowest in the texture attribute (3.3). The table below shows the scores of the three brands in each of the five categories: Table 2: Scores for the Five Categories Attributes/ Brand Al-Marai Al-Safi Nadec Price 4.1 3.2 3.1 Packaging 3.9 2.9 2.3 Taste 4.2 2.8 2.7 Texture 3.3 2.9 2.6 Availability 4.3 3.8 2.9 Mean Score 3.96 3.12 2.72 The table above shows that Al-Marai commands more customer loyalty as compared to the other two brands. Nadec has the least customer loyalty (2.72 out of the possible 5.0). Recommendations and Conclusion Recommendations Upcoming or medium sized companies should realise that it is very important to establish customer loyalty. They should also realise that the initial cost of establishing customer loyalty is relatively high. After satisfying the needs of these customers, they need to maintain them in their business. Maintenance costs for long term customers will be low and this increases business profit. Quality of products and consistency is paramount when a company wants to establish customer loyalty. The item or service should be availed at the right time, the right place and at the right price. If these factors are taken into consideration, customer loyalty will be established and maintained. Conclusion It is a fact beyond doubt that Al-Marai has implemented strategies that have enabled it to dominate the market. The strategies include production of high quality goods, consistency and establishment of customer loyalty. Regular customers refer new clients to the company. This means that the company does not have to spend much in winning over new clients. The number of customers increases annually thereby increasing profits. This study concluded that customer loyalty is an important b usiness model that should be embraced by all businesses. Works Cited Malony, Chris. Winning Your Customer Loyalty: The Best Tools, Techniques and Practices. San Diego: Ink Press, 2006. Print. Morris, Charles. Al-Marai Co. Ltd.: Dairy in the Desert. New York: Wisdom Publications, 2008. Print. Reichheld, Frank. The Loyalty Effect. Boston: Harvard Business School Press, 2007. Print. Stieb, James. Clearing up the Egoist Difficulty with Loyalty. London: Penguin Books, 2006. Print. This research paper on Marketing Research: Customer Loyalty at Al-Marai Company was written and submitted by user Jordan Rivers to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.